Cancellation & Returns

At Funtastic Labels, we are committed to ensuring your complete satisfaction with our products. This policy outlines the procedures for order cancellations, returns, and refunds to provide a seamless and transparent experience for our customers.

Order Cancellation

  • Customers can cancel their order at any time before it is shipped.
  • To cancel an order, please contact our customer service team with your order details.
  • If the order has already been shipped, the cancellation policy will no longer apply, and you may proceed with our returns policy.

Returns

  • Sealed Products: Customers can return their order at any time as long as the product remains sealed.
    • We will arrange for the packet to be picked up at our cost.
    • Refunds for sealed product returns will be processed within 5 working days of receiving the returned item.
  • Opened Products: Returns for opened products will be accepted only if the product is defective.
    • Our customer service team will examine the product, and once the defect is validated, we will provide a full refund.
    • This process may take up to 10 working days after the return is received.

Defective Products

  • If you receive a defective product, please contact our customer service team immediately with details and evidence of the defect.
  • We will arrange for the defective product to be returned at our cost.
  • Once the defect is validated, we will process a full refund within 10 working days of receiving the returned item.

Refunds

  • Refunds will be made to the original payment method used during the purchase.
  • We offer a 100% guarantee on our products. If you are not completely satisfied, please reach out to our customer service team to discuss your concerns.

Additional Information

  • Returns and refunds will only be processed if the return request is initiated within 30 days of receiving the order.
  • We reserve the right to refuse a return if it does not meet the conditions stated in this policy.
  • For any further assistance or inquiries regarding our cancellation and returns policy, please contact our customer service team.

At Funtastic Labels, we stand by the quality of our products and strive to ensure that our customers have a positive experience with every purchase. Your satisfaction is our top priority.